Because Twin Tallow products are personal care items, all sales are final and we do not accept returns or exchanges.
If your order arrives damaged, incorrect, or unusable, please contact us within 5 days of delivery at twintallow@gmail.com with your order number and clear photos of the issue. We’ll review the order and make it right when appropriate.
Because our products are handmade in small batches, slight variations in color, texture, or consistency are normal and are not considered defects.
Tallow based products may also soften or melt during warm weather transit. Melting does not affect product quality. If this happens, place the product upright in a cool area or refrigerator until firm.
We cannot issue refunds or replacements for:
- scent or texture preference
- natural variations in color or consistency
- melting or softening during transit
- change of mind after purchase
If there is a genuine issue with your order, please reach out and we’ll be happy to review it.